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Enhancing Workplace Safety and Security Training
Equip employees with the knowledge, skills, and confidence to maintain a safe and secure work environment, apply emergency procedures, assess risks, and propose improvements to workplace safety and security protocols.
Topics Covered:
- Understanding workplace safety regulations and guidelines.
- Identifying common workplace hazards and risks.
- Emergency procedures and response plans.
- Importance of personal protective equipment (PPE).
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7S Good Housekeeping in Workplace
The 7S Good Housekeeping Training Workshop is a comprehensive program designed to equip participants with the knowledge and practical skills needed to implement the 7S principles of good housekeeping in the workplace. This workshop aims to enhance organizational efficiency, safety, and productivity by providing a structured approach to workplace organization and maintenance
Topics Covered:
- Introduction to the 7S methodology (Sort, Set in order, Shine, Standardize, Sustain, Safety, Spirit).
- Benefits of good housekeeping in the workplace.
- Practical tips for organizing and maintaining a clean work environment.
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This training program is designed to provide participants with comprehensive knowledge and practical skills in archive administration. The focus will be on strategies for organizing and preserving information, covering both physical and digital records. The course will leverage Bloom's Taxonomy to ensure structured and effective learning.
Topics Covered:
- Importance of effective records management in government.
- Best practices for organizing, storing, and retrieving records.
- Understanding privacy laws and regulations (e.g., FOIA, GDPR).
- Digital versus physical records management.
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Time Management and Decision-Making
This training program is designed to equip participants with essential skills in time management and effective decision-making. The course will provide practical strategies and tools to enhance productivity, prioritize tasks, and make informed decisions.
Topics Covered:
- Identifying time-wasting activities and habits.
- Techniques for prioritizing tasks (e.g., Eisenhower Matrix, ABCD prioritization).
- Tools for effective scheduling and planning.
- Balancing multiple responsibilities and deadlines.
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Basic Customer Service Skills in Government Operations
The Basic Customer Service Skills in Government Operations Training Workshop is a specialized training program designed to equip government employees with essential skills and knowledge to deliver outstanding customer service. This workshop focuses on enhancing the quality of interactions between government employees and the public, fostering trust, and improving overall citizen satisfaction.
Topics Covered:
- Principles of customer service in the public sector.
- Effective communication techniques.
- Handling difficult customer interactions and complaints.
- Building rapport and trust with the public.
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